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Taking Measures to Protect Those We Serve


Community Hospice Taking Measures to Protect Those We Serve During the Outbreak of Coronavirus

At Community Hospice, our primary goal is to provide exceptional end-of-life care and support to our patients and their loved ones. Additionally, to further protect our patients, families and the communities we serve, we are diligently keeping up-to-date with the guidelines and recommendations provided by the Centers for Disease Control and Prevention (CDC) as well as other public health announcements concerning COVID-19 (Coronavirus). These updates will help ensure we are implementing the most up-to-date recommendations for screening procedures and delivering care.

Community Hospice is taking the following steps to respond to the rapidly changing situation with COVID-19:

  • Working with our health departments, the Ohio Department of Health, our Medical Director and Hospice Physicians, and monitoring communications from the CDC (Centers for Disease Control and Prevention)
  • Maintaining infection control protocols that have been reviewed by the Ohio Department of Health
  • Relying on our experienced employees in dealing with communicable diseases that cause respiratory symptoms like COVID-19, such as flu and pneumonia virus
  • Evaluating vulnerabilities and establishing guidelines on how to strengthen those areas
  • Regular communication will be released on Facebook and the Community Hospice website (www.myhospice.org) when needed

Our current plan for the Truman House Inpatient Unit:

  • Asking family/friends to remain at home if they have:
    • been in close contact with someone known or suspected to have COVID-19 in the past 14 days
    • a fever (100.4), cough, shortness of breath, or other symptoms of COVID-19
  • Limiting designated visitors to those who are essential for the patient's emotional well-being and care
  • Screening all essential visitors entering the building to assess for potential COVID-19 cases using CMS guidelines
  • Requiring face coverings/masks during the entire stay
  • Closing common areas, with visitation access only to patient room/restroom
  • Vending machines and coffee station are available for grab and go snacks and refreshments
  • Food kiosk is open for meal ordering
  • Encouraging hand hygiene upon arrival, during the stay and when exiting the building
  • Any visitor with a positive screening result will be asked not to visit

General Visitation:

  • Welcome Center will be staffed 9 AM to 6 PM
  • Welcome Center will be locked from 6 PM to 9 AM; when doors are locked, visitors must call All visitors will be asked to call (330-407-6662) for entry
  • Staff will ask which room/name visitor is visiting upon entrance

Non-COVID Visitation:

  • Visitors will enter for routine screening at the Welcome Center
  • 9 AM - 6 PM -- visitors may rotate, but only 4 visitors in the building at a time per patient; visitors must trade out at the Welcome Center or in the parking lot
  • 6 PM - 9 AM -- 4 visitors in the building per patient; visitor rotation is prohibited
  • All ages permitted, providing they are masked during the entire visit
  • Short pet visits will be permitted per our current policy
  • The IPU Welcome Center will be locked from 6 PM to 9 AM. When doors are locked

COVID Visitation:

  • After checking in through the intercom, visitors will be directed to enter the 400 wing back entrance door to receive PPE Kit (the N95 mask will remain with the visitor for the duration of the patient’s stay in isolation)
  • Bring the N95 upon return to the IPU; N95 mask and gown required during the entire visit; no visitation without N95!
  • 2 visitors at a time; 4 designated visitors total for the duration of stay in isolation
  • Visitors will remain in the patient's room and utilize the patient's bathroom
  • To order food or other needs, visitors will utilize the patient call light
  • Visitors will be asked to step outside during care


  • All non-vaccinated patients will be tested prior to transfer to IPU


The staff will be working diligently to keep you updated on changes.  Our goal is to protect our patients while delivering top-notch care.  If we can answer any questions, please direct this to your assigned nurse.

Thank you for your cooperation!

Your Community Hospice Team