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Taking Measures to Protect Those We Serve


Community Hospice Taking Measures to Protect Those We Serve During the Outbreak of Coronavirus

At Community Hospice, our primary goal is to provide exceptional end-of-life care and support to our patients and their loved ones. Additionally, to further protect our patients, families and the communities we serve, we are diligently keeping up-to-date with the guidelines and recommendations provided by the Centers for Disease Control and Prevention (CDC) as well as other public health announcements concerning COVID-19 (Coronavirus). These updates will help ensure we are implementing the most up-to-date recommendations for screening procedures and delivering care for this rapidly evolving outbreak.

Community Hospice is taking the following steps to respond to the rapidly changing situation with COVID-19:

  • Working with our health departments, the Ohio Department of Health, our Medical Directors, and monitoring communications from the CDC (Centers for Disease Control and Prevention)
  • Establishing infection control protocols that have been reviewed by the Ohio Department of Health
  • Relying on our experienced employees in dealing with communicable diseases that cause respiratory symptoms like COVID-19, such as flu and pneumonia virus
  • Evaluating vulnerabilities and establishing guidelines on how to strengthen those areas
  • Regular communication will be released on Facebook and the Community Hospice website (www.myhospice.org) when needed

Our current plan for the Truman House Inpatient Unit:

  • Asking family/friends to remain at home if they have:
    • traveled in the past 14 days
    • been in close contact with someone known or suspected to have COVID-19 in the past 14 days
    • a fever (100.4), cough, shortness of breath, or other symptoms of COVID-19
  • Limiting designated visitors to those who are essential for the patient's emotional well-being and care
  • Screening all essential visitors entering the building to assess for potential COVID-19 cases using CMS guidelines
  • Requiring face coverings/masks during the entire stay
  • Closing common areas, with visitation access only to patient room/restroom
  • Encouraging hand hygiene upon arrival, during the stay and when exiting the building
  • Any visitor with a positive screening result will be asked not to visit

General Visitation:

  • IPU Welcome Center doors will remain locked 24/7
  • Welcome Center will be staffed 9 AM to 5 PM / 7 days weekly
  • All visitors will be asked to call in upon arrival and wait for appropriate staff to meet them at the door for screening (330-407-6662)
  • Staff will ask which room/name visitor is visiting before entrance

Non-COVID/300 Hall:

  • If visiting 300 hall – visitors will enter for routine screening at the Welcome Center
  • 9 AM - 5 PM -- 2 visitors at a time; unlimited number per patient
  • 5 PM - 9 AM -- 2 visitors at a time; 2 total per patient
  • 5 PM - 9 AM (Imminent patients) -- 2 at a time; 4 total per patient
  • All ages permitted providing they are masked during the entire visit
  • Short pet visits will be permitted per our current policy

COVID/400 Hall:

  • If visiting 400 hall – visitors will enter 400 side entrance door (outside 401) to receive PPE Kit (the N95 mask will remain with the visitor for the duration of the patient’s stay in isolation)
  • Remind visitor to bring N95 upon return to the IPU; N95 mask and gown required during entire visit; no visitation without N95!
  • 2 visitors at a time; 4 designated visitors total for the duration of stay in isolation
  • Visitors will remain in patient room and utilize the patient bathroom
  • To order food or other needs, visitors will utilize the patient call light
  • Visitors will be asked to step outside during care (designated tent will be set up in courtyard)


  • All patients will be tested prior to transfer to IPU


The staff will be working diligently to keep you updated on changes as we maneuver through this rapidly changing situation.  Our goal is to protect our patients while delivering top-notch care.  If we can answer any questions or you have any specialized visitation needs during the final hours of the patient's life, please direct this to your assigned nurse.

Thank you for your cooperation!

Your Community Hospice Team