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Taking Measures to Protect Those We Serve


Community Hospice Taking Measures to Protect Those We Serve During the Outbreak of Coronavirus

At Community Hospice, our primary goal is to provide exceptional end-of-life care and support to our patients and their loved ones. Additionally, to further protect our patients, families and the communities we serve, we are diligently keeping up-to-date with the guidelines and recommendations provided by the Centers for Disease Control and Prevention (CDC) as well as other public health announcements concerning COVID-19 (Coronavirus). These updates will help ensure we are implementing the most up-to-date recommendations for screening procedures and delivering care.

Community Hospice is taking the following steps to respond to the rapidly changing situation with COVID-19:

  • Working with our health departments, the Ohio Department of Health, our Medical Director and Hospice Physicians, and monitoring communications from the CDC (Centers for Disease Control and Prevention)
  • Maintaining infection control protocols that have been reviewed by the Ohio Department of Health
  • Relying on our experienced employees in dealing with communicable diseases that cause respiratory symptoms like COVID-19, such as flu and pneumonia virus
  • Evaluating vulnerabilities and establishing guidelines on how to strengthen those areas
  • Regular communication will be released on Facebook and the Community Hospice website (www.myhospice.org) when needed

Our current plan for the Truman House Inpatient Unit:

  • Asking family/friends to remain at home if they have:
    • been in close contact with someone known or suspected to have COVID-19 in the past 14 days
    • a fever (100.4), cough, shortness of breath, or other symptoms of COVID-19
  • Limiting designated visitors to those who are essential for the patient's emotional well-being and care
  • Screening all essential visitors entering the building to assess for potential COVID-19 cases using CMS guidelines
  • Requiring face coverings/masks during the entire stay
  • Closing common areas, with visitation access only to patient room/restroom
  • Vending machines and coffee station are available for grab and go snacks and refreshments
  • Food kiosk is open for meal ordering
  • Encouraging hand hygiene upon arrival, during the stay and when exiting the building
  • Any visitor with a positive screening result will be asked not to visit

General Visitation:

  • Welcome Center will be staffed 9 AM to 6 PM
  • Welcome Center may be locked; when doors are locked, visitors must call All visitors will be asked to call (330-407-6662) for entry
  • Staff will ask which room/name visitor is visiting upon entrance

Non-COVID Visitation:

  • Call 330-407-6662 to enter for routine screening at the Welcome Center
  • Only 4 predetermined visitors will be allowed per patient with only 2 visitors in the building at a time per patient.
  • All visitors must be masked at all times in the building.
  • All visitors must remain in the patient’s room and utilize the patient’s bathroom.
  • All public areas are closed.
  • Vending machines, soup, bagged cookies and coffee station are available for grab and go snacks and refreshments in the Family Dining Room.
  • The food kiosk is open for meal ordering.

COVID Visitation:

  • Only 4 predetermined visitors will be allowed per patient.
  • Only 2 visitors can be in the building at a time.
  • You will be directed to enter and exit the unit through a separate entrance.
  • You will receive 4 Welcome Kits with a special N95 mask and instructions.
  • The N95 mask in the kit will only be given on the first visit and is required for each visit. You MUST bring it back with you for each visit.
  • An isolation gown and gloves will be available at each visit. These are located in the closet outside the patient’s room and should be put on before entering the patient’s room.
  • The isolation gown should be removed and thrown in the patient’s bathroom trash before exiting the room. Wash your hands in the patient’s bathroom after removing the gown.
  • You must wear your mask at all times in the building and while exiting.
  • Visitors will remain in the patient’s room and utilize the patient’s bathroom.
  • To order food, visitors will utilize the patient call light.


  • All patients will be tested prior to transfer to IPU


The staff will be working diligently to keep you updated on changes.  Our goal is to protect our patients while delivering top-notch care.  If we can answer any questions, please direct this to your assigned nurse.

Thank you for your cooperation!

Your Community Hospice Team