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Community Hospice Named A 2019 Hospice Honors Elite Recipient


Community Hospice has been named a 2019 Hospice Honors Elite recipient by HEALTHCAREfirst, the leading provider of Web-based home health and hospice software, billing and coding services, CHAPS surveys and advanced analytics. Hospice Honors is a prestigious program that recognizes hospices providing the highest level of quality as measured from the caregiver’s point of view.

Award criteria were based on Hospice CHAPS survey results for an evaluation period of October 2017 through September 2018. In order to receive the award, hospices must be a current customer with HEALTHCAREfirst and must have had at least one complete survey returned in each quarter of the evaluation period. HEALTHCAREfirst identified award recipients by evaluating performance on a set of twenty-four quality indicator measures. Individual hospice performance scores were aggregated from all surveys with a final survey status of complete for the evaluation period and were compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CHAPS database.

Norm Mast, President/CEO credits the “excellent quality care our staff and volunteers provide to patients and families have qualified us as a Hospice Honors recipient. It is humbling to know that our community values and appreciated the care that we provide.” He shared “It’s about quality and honoring and
respecting those we serve.  It’s what people at end-of–life deserve.”